FAQ — Darkest Secret On-Line Boutique

Question 1

Where are you based?

Accepted Answer

We are based in Carriacou, Grenada. All orders are packed and dispatched by us personally from here.

Question 2

How do I place an order?

Accepted Answer

Browse the shop and when you see something you love, get in touch via our Contact page or email us at gillburtonjohn33@gmail.com. We will confirm availability, agree a final price including shipping, and arrange payment before dispatching your order.

Question 3

What currency are your prices in?

Accepted Answer

All prices are listed in Eastern Caribbean Dollars (XCD). If you are ordering from outside the Caribbean, please contact us and we can discuss payment options.

Question 4

How much does shipping cost?

Accepted Answer

Shipping to the Grenada mainland starts from $10.00 XCD, depending on the size and weight of your parcel. We will always confirm the exact shipping cost with you before you pay — no surprises.

Question 5

How do you ship to Grenada mainland?

Accepted Answer

We ship via the Osprey, which sails from Carriacou to Grenada every day except Sundays. Once your order is on its way, we will let you know.

Question 6

Do you ship internationally?

Accepted Answer

Yes, on a case-by-case basis. If you are based outside of Grenada, please contact us at gillburtonjohn33@gmail.com and we will confirm whether we can ship to your location and provide a cost estimate.

Question 7

Can I return or exchange an item?

Accepted Answer

All sales are final — we do not accept returns or exchanges. We strongly encourage you to read all product descriptions carefully and to ask us any questions before purchasing. We are happy to provide extra photos, measurements, or condition details.

Question 8

What condition are pre-loved items in?

Accepted Answer

All pre-loved items are sold as described. We include honest condition notes for every piece. If you would like more information or additional photos of a specific item, just ask — we are happy to help.

Question 9

When do new items arrive?

Accepted Answer

New arrivals drop every Friday! Follow us on social media or check the New In section of the shop to see the latest pieces.

Question 10

How do I pay?

Accepted Answer

Payment is required in full before your order is dispatched. Please contact us to arrange payment — we will confirm the available payment methods when you get in touch.

Question 11

I have a question that is not answered here — what should I do?

Accepted Answer

Just get in touch! You can use our Contact page or email us directly at gillburtonjohn33@gmail.com. We are always happy to help.